Author Topic: attachments  (Read 1265 times)

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[email protected]

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attachments
« on: November 26, 2010, 03:37:42 AM »
My children cannot receive images from my email address
[email protected]
or from [email protected]

I;ve written in about this a few times and not had any response.
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ajandersen

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Re: attachments
« Reply #1 on: November 26, 2010, 07:30:42 PM »
Zulfi,

Thank you for giving me the details of who is sending and receiving the emails.  I will look into this and give you feedback on it tomorrow.

Thanks!
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[email protected]

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Re: attachments
« Reply #2 on: November 27, 2010, 02:08:04 AM »
That's great thank you
I have been having a look at my mail headers and the mails are being sent using MimE.
Does your mail server decode the MIME?
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ajandersen

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Re: attachments
« Reply #3 on: November 27, 2010, 09:44:29 AM »
It looks like some of your childrens' email have attachments in them from other people.  Can I have you attempt to email Zed with an attachment?  If you could send a couple, that would be great. 

Thanks!
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[email protected]

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Re: attachments
« Reply #4 on: December 01, 2010, 07:29:38 AM »
I sent a few just a few minutes ago -
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ajandersen

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Re: attachments
« Reply #5 on: December 01, 2010, 08:57:38 AM »
The attached pictures seem to come through just fine in the emails that you just sent. Maybe try putting multiple pictures in the email?
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[email protected]

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Re: attachments
« Reply #6 on: December 01, 2010, 11:11:07 AM »
I've sent another mail this time with multiple attachments - 2 to  be precise and one with a video
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[email protected]

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Re: attachments
« Reply #7 on: December 01, 2010, 11:14:59 AM »
video was about 6.5mb - will taht be too big - I'll send another much smaller
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[email protected]

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Re: attachments
« Reply #8 on: December 01, 2010, 11:23:42 AM »
sent another video at 329 k and that did not come through
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ajandersen

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Re: attachments
« Reply #9 on: December 01, 2010, 11:42:04 AM »
OK, I see what the problem is. The attachments that were sent were not marked as types that you considered safe in the parental control panel.  For video, nether .mp4 nor .3gp files are included.

As .mp4 is a popular video encoding, I have added that to the video category for the parental safety settings. 

.3GP is not a supported video type and will not be allowed in the video category. However, you can still allow this type, and others, by checking the last checkbox in the attachment safety settings to allow all attachments.


I hope this helps!
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[email protected]

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Re: attachments
« Reply #10 on: December 01, 2010, 04:15:12 PM »
perfect - Thanks very much

I don't think I'll allow the video, but good to know how to if needed.

MAny thanks for your help ;D
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