Author Topic: I wish to cancel my subscription....  (Read 1469 times)

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[email protected]

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I wish to cancel my subscription....
« on: July 05, 2010, 10:03:34 PM »
but I can't find where or how to do this.  Can you please help me out.  Thank you.
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ajandersen

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Re: I wish to cancel my subscription....
« Reply #1 on: July 14, 2010, 04:57:11 PM »
It depends on how you're subscribed.  If you used Paypal, you can simply log into your Paypal account, find the subscription, and cancel it there. 

If you paid via a credit card, you'll want to login to KidsEmail and go to the Payments tab.  You'll see a button to cancel your subscription there.
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[email protected]

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Re: I wish to cancel my subscription....
« Reply #2 on: October 23, 2010, 07:36:57 PM »
I need to cancel my subsription. There is no way to cancel... can you help?
« Last Edit: December 06, 2010, 07:07:30 PM by ajandersen »
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ajandersen

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Re: I wish to cancel my subscription....
« Reply #3 on: October 25, 2010, 07:52:19 PM »
If you used Paypal (which it looks like you did), you can simply log into your Paypal account, find the subscription, and cancel it there. Good luck! 
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ajandersen

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Re: I wish to cancel my subscription....
« Reply #4 on: December 05, 2010, 11:00:06 PM »
I have found a subscription for [email protected] that was created in June.  You signed up for the 13 month special.  That is the only payment that we have received from this email address.  Your subscription was cancelled in July.
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ajandersen

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Re: I wish to cancel my subscription....
« Reply #5 on: December 06, 2010, 04:05:35 PM »
gda,

It was a pleasure chatting with you on the phone to assist you with canceling your account.  As mentioned earlier on in this thread, you may cancel by logging in to your account, going to the payments tab, and clicking on the "Delete Account" button.

Typically I let account owners do this themselves as this both cancels your subscription and deletes the account.  However, you mentioned that you wanted me to click the button, so I have done so.  Your account and subscription has been removed. 

Here is an image for future users on where this button is:
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