Author Topic: Paid via PayPal, but account still marked as trial/expired  (Read 811 times)

0 Members and 1 Guest are viewing this topic.

Sue D. Nymme

  • Newbie
  • *
  • Posts: 6
    • View Profile
Paid via PayPal, but account still marked as trial/expired
« on: November 03, 2010, 03:03:49 PM »
On Oct 27, I paid via PayPal to have my child's account extended past the trial period.  Yesterday I got a Mail Queue Alert for the account.  I went to log on, and it shows the account as still expired, and I cannot approve (or even see) the message.  Can you help?

Thanks.
Logged

ajandersen

  • Administrator
  • Full Member
  • *****
  • Posts: 242
    • View Profile
Re: Paid via PayPal, but account still marked as trial/expired
« Reply #1 on: November 03, 2010, 03:38:59 PM »
Yes, I can help!  I have looked into your account and fixed the issue.  Let me know if you run into anything in the future and I'll be happy to help.

Thanks.
Logged

Sue D. Nymme

  • Newbie
  • *
  • Posts: 6
    • View Profile
Re: Paid via PayPal, but account still marked as trial/expired
« Reply #2 on: November 03, 2010, 04:21:01 PM »
Thank you!  I can log in and everything seems to work now.

However, in the interest of honesty, I must point out that you credited my account for 13 months, but I only paid for one.  I do plan to buy a whole year's subscription, but money is tight this month.  I will be making a full payment in the (hopefully near) future.

Anyhow, thanks for unlocking the account.
Logged

ajandersen

  • Administrator
  • Full Member
  • *****
  • Posts: 242
    • View Profile
Re: Paid via PayPal, but account still marked as trial/expired
« Reply #3 on: November 03, 2010, 04:54:04 PM »
Sue, thanks for letting me know.  I have credited your account for 13 months (on purpose  :) ), so you can log into Paypal and stop your monthly subscription payments if you wish.

Thanks for being a loyal customer.
Logged

Sue D. Nymme

  • Newbie
  • *
  • Posts: 6
    • View Profile
Re: Paid via PayPal, but account still marked as trial/expired
« Reply #4 on: November 03, 2010, 05:08:09 PM »
You guys are the best!     :D
Logged