MY CHILD ISN'T RECEIVING ANY EMAILS, WHAT COULD BE WRONG?
First, please check the mail queue. This is where the email goes when it has failed the safety settings that you set for your child. If it is there, simply approve the message and it will be delivered to your child.
If the above is not the issue, please check to make sure the address is not blocked.
DO I NEED TO HAVE COOKIES ENABLED?
Yes.
DO I NEED TO HAVE JAVASCRIPT ENABLED?
Yes.
WHAT OPERATING SYSTEMS IS KIDSEMAIL COMPATIBLE WITH?
KidsEmail will work on any operating system with an internet browser. KidsEmail will work with Windows, Linux, Mac, etc.
WHAT BROWSER IS THE BEST TO USE?
KidsEmail has been programmed with strict HTML code. It should be cross-browser compliant with Internet Explorer, FireFox, Opera, or Safari. The WYSIWYG portion may differ from browsers. We have had best success with the WYSIWYG on Firefox and Internet Explorer. We recommend Firefox on all platforms.
WHY DO THE EMAILS HAVE A TAG LINE AT THE BOTTOM OF EACH MESSAGE?
This is a notice to the recipients of the message letting them know that this message has been sent from a child. Children are protected in most states against the unapproved signups for spam lists. Also, recipients will not be confused whether they are talking to a child or an adult.
I FOUND A BUG / I CAN'T FIGURE SOMETHING OUT. WHAT SHOULD I DO?
In order to keep our subscription prices as low as they are, we really encourage everyone to go to our support forums to ask you question. This helps other people who might be struggling with the same questions that you are. Also, it helps us answer the question once instead of several different times to many different people! Visit our forums at http://www.kidsemail.org/support.php
DO YOU HAVE VOLUME, EDUCATIONAL OR NON-PROFIT DISCOUNTS?
Please contact us for volume/educational pricing: support@kidsemail.org
WHAT PAYMENT OPTIONS DOES KIDSEMAIL ACCEPT?
KidsEmail proudly accepts: Visa, MasterCard, Discover, American Express, PayPal, Check, or Money Order.
HOW DO I MAKE A PAYMENT?
To make a payment, log into the Parent Control Panel http://parent.kidsemail.org/ and click on Payments, located at the upper right corner.
HOW LONG DOES IT TAKE FOR A PAYMENT TO POST TO MY ACCOUNT?
If you use a credit card to make a payment, it will be instantaneous. PayPal payments can take up to 3 business days depending on if you have available funds in your account. Otherwise, PayPal is also instantaneous.
WHY ISN'T KIDSEMAIL FREE?
KidsEmail offers its services at the lowest cost possible. We would love to offer it for free, but there are many costs associated with providing the best safe and filtered email in the world. We believe that our prices are a small price to pay for the safety of your children.
CAN I GET COPIES OF MY CHILD'S EMAILS?
Yes, you can be copied on incoming and outgoing messages. You can approve these messages remotely.
HOW MANY CONTACTS CAN I HAVE?
Unlimited. There isn't a limit.
HOW MANY FOLDERS CAN I HAVE?
Unlimited. There isn't a limit
IF I CANCEL AFTER I PAY IN ADVANCE, DO I RECEIVE A REFUND?
No. We do not offer refunds.
I FORGOT MY PASSWORD. HOW DO I RETRIEVE IT?
Go to http://parent.kidsemail.org/ and click on the "Forgot Password" link.
